What Do My Customers Want From Me??

What Do My Customers Want From Me??

What do your customers want? Today customers want the experience. Yes, believe it or not, its the experience that matters sometimes more than the actual service or product. Read on to learn why this is so important and how to go about creating a winning one.

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3 Killer Tips to Deal with Difficult Clients

3 Killer Tips to Deal with Difficult Clients

Have you ever had one of those clients where when you see their name pop up in an email or on a caller-id, your stomach sinks? Unfortunately most of us have, but that doesn’t mean it has to be a dreadful experience. Read on for 3 awesome tips for dealing with these difficult customers, trust us you’ll thank us later!

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4 Tips to Turn Negative Online Reviews into Positive

4 Tips to Turn Negative Online Reviews into Positive

As a business owner or manager you probably have a persistent worry that a few disgruntled customers could trash your Yelp ratings; and while it’s true that negative reviews will impact your online business reputation, these 4 tips for handling your online reviews can turn what you may see as a necessary evil into the most powerful marketing tool in your arsenal.

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