Top 3 Ways Cleaning Companies Let Their Customers Down

Let’s face it, the cleaning industry SUCKS!

Is that weird coming from a cleaning company? Maybe…but the fact is we hate the negative stigmas associated with the industry and the three main complaints below.

We are on a mission to change the stagnant cleaning industry by being the complete opposite of all those lousy services out there (and if you are reading this, ones you have probably used!).


Do you know the 3 main complaints about cleaning companies?

  1. Cleaners miss the same things over and over again.

  2. New cleaners start every few months and have to re-learn to clean the space.

  3. The cleaner doesn't even show up! 😵

Basically, it comes down to lack of consistency and poor communication.


Here is how we communicate with and support our team…AKA the Spotless difference.

  1. We use simple, mobile technology to manage and communicate with our teams.

  2. Our app shows our cleaning staff pictures of your space, highlighting what’s important to you!

  3. Detailed cleaning instructions in over 100 languages.

  4. Info sent to supervisors in real-time, so that they know what’s happening (or not happening) with your cleaning service (we immediately know if they are late, if there’s a problem, etc.)

  5. Detailed digital quality inspections of our work completed by supervisors (with photos included) and sent to our cleaning team and you!

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Here’s how we show our awesome team we APPRECIATE them, in turn inspiring them to provide YOU with great service!

For many, cleaning is a dead-end job with no opportunity for growth and very little respect given. We know that happy employees provide excellent service for our Clients which is why our employee experience is paramount. We show them respect, appreciation, a feeling of belonging to a team and real opportunity for growth.

It makes a huge difference and one you’ll notice.

We also encourage our employees to take pride in their work and support one another. Here's what it means for you:

  1. Our cleaners are required to post before and after photos after every clean on our mobile app

  2. Staff take pride in showing off their work - all company members can see, like and comment on each team member's photos

  3. You have photographic evidence of what was done in your space each day, should you wish to see.

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Conclusion

If you can’t tell by now, we are VERY passionate about what we do and how we do it.

If you are looking for a cleaning company or are fed up with the same old tricks, we would be honored for the opportunity to show you something different and refreshing - a service worth paying for.